WEBSITE PRIVACY STATEMENT
A. PURPOSE & SCOPE
The purpose of this privacy statement (the “Policy”) is to inform you of the personal information that Rize Alliance Properties Ltd. (“Rize Alliance”) and their parents, subsidiaries and affiliates (“we”, “our” or “us”) may collect from you when visiting or using the Rize Alliance website located at www.rize.ca (the “website”), and how we may use and/or disclose that information. We are committed to protecting your privacy and will manage your personal information in accordance with applicable privacy laws and any other applicable legislation.
By accessing and continuing to use the website, you acknowledge the notices in this policy and you consent to our collection, use, and disclosure of your personal information in accordance with this Policy.
In some situations, we may rely on exemptions or other permitted conduct under applicable laws, including to collect, use, disclose or store personal information for purposes not described in this notice. We provide our services to realtors and users in many jurisdictions and privacy practices may be adopted to address the specific privacy requirements of particular jurisdictions. If you are unsure if or how this notice applies to you, contact us.
B. COLLECTION OF YOUR PERSONAL INFORMATION
1. Personal Information You Provide
Rize Alliance will collect personal information through the website when you voluntarily provide it. Examples include when you complete the “Contact Us” form for general inquiries on the website, or when you e-mail us for information about our projects. We collect personal information to provide you with the information or service that you have requested.
During your use of the website, you may be asked to provide personal information such as your name, e-mail address, mailing address, and telephone number. We may also ask you for your real estate preferences such as the type of home you may be interested in buying or renting and your reason for buying or renting.
2. Automatically Gathered Personal Information
(a) Website Visits
Rize Alliance automatically collects the following non-personally identifiable information from visitors to the Website:
- the web browser and operating system you are using;
- the date and time of the visit;
- the sections of the website you visit, as well as the pages read and the images viewed;
- certain content that you download from the website;
- if you were on another website before visiting the website and if that website referred you to our website, the URL (web address) of that previous website; and
- the Internet Protocol (IP) address of your Internet Service Provider.
We do not link any of the above information with information that is personally identifiable to you. We collect this data in an aggregate format for a number of reasons, including to understand the traffic on our website, how it is used, and how we can improve it. For example, the information about our visitors’ browsers tells us what kind of browsers we need to support. Other information lets us know how many visitors come to our site and what sections are the most popular. We do not share this aggregate data with third parties except for the possible use of web analytics companies as described below.
(b) Web Analytics
C. USE OF YOUR PERSONAL INFORMATION
Personal information will only be used to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose unless you expressly consent otherwise.
Rize Alliance may contact you to inform you about products or services in different ways including by mail, e-mail, telephone, or other means to which you have agreed.
Rize Alliance may use the personal information that it collects for the following purposes:
- To contact and correspond with you regarding your use of the Website;
- To send you information about Rize Alliances’ products and services, including project updates and announcements, event invitations, promotions, incentives, and other information that we think may interest you, and for other marketing purposes (see below for information on how to “opt-out” of receiving certain communications from us);
- To respond to specific requests and inquiries from you, including to provide you with products or services that you request such as our newsletters, project information, and publications;
- To respond to service requests made via the homeowner portal, and to schedule service calls and fulfill service requests;
- To process suggestions and comments provided by you;
- To improve our website services;
- To administer our website and protect the security of the website when necessary;
- To facilitate such other services and activities, as we may identify at the time;
- To meet legal and regulatory requirements.
If you provide us with your e-mail address and “opt-in” to receiving messages from us via the e-mail address provided, you may receive electronic communications from us from time to time. In order to send you electronic communications, your information may be shared with a third party such as a marketing and communications company. These electronic communications will provide you with our contact information and a method to opt-out and unsubscribe from receiving marketing information and/or any further communications from us. You can also opt-out of receiving further communications from Rize Alliance by contacting us below.
D. DISCLOSURE OF YOUR PERSONAL INFORMATION
Rize Alliance may disclose certain personal information to third-party service providers (including affiliates of Rize Alliance acting in that capacity), to carry out work on behalf of Rize Alliance. Currently, Rize Alliance uses third-party service providers to provide website server hosting, data storage solutions, sending out electronic communications; providing a platform for the homeowner portal, managing digital content, and marketing and advertising services (including creating lookalike audiences for Rize Alliance using tools such as Google Adword’s Similar Audiences and Facebook’s Lookalike Audiences). With the exception of our third-party service providers, Rize Alliance will only share your personal information outside Rize Alliance with your consent, or where we use it to provide you with products and services you request. For example, when it is required to provide you with the information or services you have requested, in which case we will consider you to have given implied consent (e.g. project sale dates and pricing information).
The third-party service providers will have access to personal information needed to perform their functions but are only provided the limited amount of information required to perform their services. When Rize Alliance uses third-party service providers, it requires the providers to protect your personal information in accordance with the law and with the same or more stringent security and privacy standards than Rize Alliance. Any such disclosure of your personal information by Rize Alliance to a third-party service provider will be conditional upon the information being used solely for the purpose for which it has been disclosed.
Rize Alliance uses Mailchimp, a customer relationship platform, for data storage solutions. Rize Alliance uses MailChimp to store information such as phone numbers, names, mailing addresses, and e-mail addresses. MailChimp has access to personal information needed to perform its data storage function but is only provided the limited amount of information required to do so. All information supplied to MailChimp by Rize Alliance is transmitted using a secure server and encrypted. MailChimp is a service located outside of Canada, which means that your personal information may be subject to being stored and accessed pursuant to the laws of the United States of America. If you have any questions about Rize Alliances’ policies and practices with respect to service providers outside of Canada, including its collection, use, disclosure, and storage of personal information, you can contact Rize Alliance at the contact information listed at the end of this Policy.
Rize Alliance may also disclose your personal information where authorized or required by law. For example, we may disclose your personal information to comply with a subpoena, in response to a law enforcement body with the lawful authority to obtain the information, pursuant to an investigation into the breach of a law, or to our legal counsel.
E. SECURITY & PROTECTION OF YOUR PERSONAL INFORMATION
Rize Alliance takes reasonable steps to protect your personal information. We use security arrangements to protect against unauthorized access, collection, use, disclosure, and disposal, in a manner appropriate to the sensitivity of the information.
The website includes links to external websites, including the Comma Properties website, which provides a platform for our rental division of Rize Alliance. Once you leave the website, this policy still applies.
F. RETENTION OF YOUR PERSONAL INFORMATION
Information collected by Rize Alliance is maintained in accordance with applicable privacy legislation and Rize Alliance retention schedules.
G. ACCESS TO YOUR PERSONAL INFORMATION, QUESTIONS, COMPLAINTS, OR COMMENTS
It is your responsibility to provide any updates to your personal information to Rize Alliance in writing. You may request access to your personal information and/or correction of that information by contacting Rize Alliance in writing at the contact information noted below, with sufficient detail to enable Rize Alliance to identify the personal information being sought. When you contact Rize Alliance, we may ask for further information to confirm your identity and the nature of the information being sought.
Questions regarding this policy, including the collection of your personal information, can be directed to Rize Alliance by phone, mail or email.
Rize Alliance Properties
1055 Dunsmuir St, Vancouver, BC V7X 1L4
By subscribing “Yes” to the Rize Alliance Properties, you consent Rize Alliance Properties and its current and future affiliates and subsidiaries contacting you regarding their current and future products and services, event invitations, newsletters, announcements, promotions, incentives, and other publications. Rest assured that none of this information is sold or distributed to any other parties. You may withdraw consent at any time.